Content & curriculum
Preparing a junior sales representative to work professionally within the company and understand their role as a liaison between the client and various company departments; subsequently, developing practical sales skills—ranging from product knowledge, customer base building, and initial contact to needs assessment, presentations, objection handling, negotiation, closing, and follow-up.
Curriculum axes
• Establishing concepts
• Linking concepts to reality
• Skill building
• Practicing sales scenarios
• Correcting performance
About the trainer
Abdullah Kassem Agha
Business trainer and management consultant specialising in business administration, leadership, entrepreneurship, and organisational development.
Who is this for
• New and junior sales representatives.
• Customer service and client-facing employees.
• Marketing staff who support lead generation and sales activity.
• Small-business owners who sell directly to customers.
• Job seekers and professionals preparing to enter the sales field.
Certificate
Certificate of Successful Completion: awarded to participants who meet the attendance requirement, complete the practical assignments, and pass the approved final assessment. Certificate of Attendance: may be issued to participants who meet the attendance requirement but do not complete all passing requirements, according to Monopoly’s training policy.
Certificate requirement
Trainees must attend at least 80% of program sessions to receive the certificate.
Frequently asked questions
- Do I need previous sales experience?
- No. The programme starts with sales foundations and develops practical field skills through exercises and realistic scenarios.
Withdrawal & refund policy
Cancellation and transfer policy:
• More than 48 hours before the programme starts: 100% refund or full credit valid for 30 days.
• Between 24 and 48 hours: 75% refund or credit.
• Less than 24 hours: 50% refund or credit.
• After the programme starts: fees are non-refundable, except where Monopoly cancels or formally reschedules the programme.
• Transfers to another cohort are subject to seat availability and written approval.
Requests must be submitted through an official Monopoly communication channel.